Solutions
bridgeSpeak industry solutions represent the smart application of communications technologies to help solve your unique business challenges.
Automotive Retail
Click here for more details on our Automotive Retail solutions.
Healthcare
bridgeSpeak Healthcare solutions include a variety of patient-focused services to help you serve your patients more efficiently and effectively:
- Patient appointment reminders
- Missed appointment notifications
- Test results
- Remind patients about necessary services
- Patient Information Screen Pops
- Automatic EMR Integration
- And more
Integration with bridgeSpeak's Unified Communications solutions, running on the same platform, can enable multi-site locations to collaborate and dramatically reduce costs.
Contact us for more ideas!
Unified Communications (UC)
bridgeSpeak leverages Microsoft UC technologies to deliver complete communications across the technologies and devices that you and your customers use every day.
- Speech Enabled IVR (Interactive Voice Response) – bridgeSpeak connects your data systems with your phone system in order to provide interactive reminders, notifications and alerts to your customers.
- “VoIP as you are” – Voice over IP (VoIP)-enable your enterprise without requiring a wholesale replacement of your existing infrastructure.
- Built-in video conferencing capability makes it more efficient for you to stay “face to face” with your team.
- Unified Messaging (UM) brings your email, voicemail and fax into one inbox.
- Presence information gives you the ability to know when contacts in your enterprise are available making it easier for you and your customers to communicate.
Value Scenarios
- Managers in multi-site enterprises waste significant time and money travelling between sites for meetings and face to face interaction with staff. By deploying a UC solution, bridgeSpeak can enable the important face to face contact at a fraction of the cost and reduce the “dead time” spent travelling.
- Enterprises need to notify customers of important events, but lack the resources or ability to perform that follow up consistently. bridgeSpeak’s IVR capability provides a customer-friendly way of notifying customers, allowing them to interact, and connecting the customers with employees.
For more information about how bridgeSpeak's UC solutions will benefit your business, contact us!
Voice over IP (VoIP)
bridgeSpeak supports 2 innovative models for VoIP-enabling your business:
- A business has several sites/locations, and each location has its own telephony infrastructure (PBX’s, phones, etc). The enterprise wants to take advantage of cost savings from VoIP, but is hesitant to replace the existing infrastructure and make a heavy investment in new technology. bridgeSpeak can deploy software-based Microsoft UC technology to VoIP-enable the enterprise utilizing the current telephony infrastructure.
- "Greenfield" sites, or businesses looking for a completely new telephony infrastructure, can take advantage of bridgeSpeak relationships with leading VoIP providers whose solutions integrate with bridgeSpeak's.
If you are interested in learning more about Microsoft's "VoIP as you are" or other leading VoIP solutions, contact us today!
Screen Pops
Screen Pops present information about incoming callers on your computer desktop as soon as your phone rings. Caller information can come from any datasource you wish, bridgeSpeak will look it up as soon as the call comes in! With bridgeSpeak Screen Pops, your agents will be better information and more able to instantly assist your callers!
Contact us to learn more!
Virtual Receptionist
With bridgeSpeak VR you can ensure that every inbound call is promptly and professionally answered with consistency –- just like having your receptionist available for every call every time. It works seamlessly with your current phone system to completely eliminate unanswered calls, calls on hold, and abandoned calls. No more bottlenecks when your receptionist is busy. It’s like cloning your receptionists!
Routing inbound calls is a snap with bridgeSpeak VR – you simply configure the auto attendant with names and extensions. That’s it! Calls can be directed to:
- Individual employees
- Departments
- The receptionist
- Job titles
- Anywhere you need!
Don’t let incoming calls go unanswered in your dealership, use bridgeSpeak AR to ensure “connection.”
Contact us to learn more!
