Solutions
The bridgeSpeak AR system helps your dealership communicate with customers throughout the retention cycles for sales and service.
The bridgeSpeak AR system provides automated retention solutions that include:
- New Car Volume Increases
- Increasing Service Traffic
- Special Order Parts Reminders
- Inbound Call Handling
- CSI Improvement and Tracking
Business Development and Customer Retention Solutions
New Car Volume Increases
Have you wished that you had a more cost-effective way to communicate sales programs to your customers? bridgeSpeak AR has the answer!
bridgeSpeak is like your personal Business Development Center. We are not a call center, we use a combination of your dealership personnel and bridgeSpeak technology to promote your dealership. We automate the follow-up process for interested car buyers. Whether the customer contact with your sales team began via phone or the showroom, bridgeSpeak AR can perform the follow-up, quickly and efficiently, so your close ratios climb.
Here are just a few ways you could use bridgeSpeak AR:
- “Not Sold” sales follow-up calls
- “Sold” sales gratification calls
- “Lease Customer Coming In” calls
- Owner loyalty sales program calls
- Special rebate announcement calls
- And more
Contact us for more ideas!
Increasing Service Traffic
Let bridgeSpeak AR revolutionize your service department. Ensure that customers return to the dealership by keeping them on a service schedule … by following up on service appointments … and by offering service-based specials. Imagine sending a recall notice to all affected vehicle owners and getting those service appointments scheduled automatically.
Here are just a few ways your service department could use bridgeSpeak AR for new traffic and retention:
- First service visit calls
- Recall notifications
- “Not Been in For Service” calls
- Service appointment reminders
- Missed appointment notifications
- “Car is Ready” notifications
- And more
Contact us for more ideas! You’ll discover increased service revenues from the very first communication.
Special Order Parts Reminders
For the Parts department, bridgeSpeak AR can be set up to automatically notify the customer when a special order part has arrived and is ready for pick up. No more wondering if a call has been made to the customer or how the message was communicated, the customer gets the call exactly how you set it up. The customer can schedule an appointment to pick up the part or talk to someone.
Inbound Call Handling
With bridgeSpeak AR you can ensure that every inbound call is promptly and professionally answered with consistency –- just like having your receptionist available for every call every time. It works seamlessly with your current phone system to completely eliminate unanswered calls, calls on hold, and abandoned calls. No more bottlenecks when your receptionist is busy. It’s like cloning your receptionists!
Routing inbound calls is a snap with bridgeSpeak AR – you simply configure the auto attendant with names and extensions. That’s it! Calls can be directed to:
- Individual employees
- Departments
- The receptionist
- Job titles
- Anywhere you need!
Don’t let incoming calls go unanswered in your dealership, use bridgeSpeak AR to ensure “connection.”
Contact us to learn more!
CSI Improvement and Tracking
Customer satisfaction feedback is one of the most difficult communications to perform, yet it’s possibly the most valuable. With bridgeSpeak AR, you are not only able to remove the obstacles to effective CSI tracking and measurement, you’re able to automate the process for the most accurate results. And because the system builds in consistency in the question and answer process, you can accurately measure and compare your CSI feedback.
The bridgeSpeak system is designed to ask the customer questions that allow a simple yes or no answer. If their answer was no (unsatisfied), the system allows the customer to leave a message detailing their issues. And because the system is yours to customize, you can create the wording that fits your particular needs.
- All call transactions are immediately documented
- Customers can leave a message about their experiences
- Feedback messages are stored and immediately delivered to your employees for effective follow-up and recall
- Responses are automatically tallied for reporting and measurement
Contact us to learn more!
If you heard of us through the Ford National Dealer Conference, click here for more information.
